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📧Email: info@Mylulusstore.com
Thank you for shopping with The Princess Polly. We are committed to processing and delivering your order as quickly and efficiently as possible.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Most orders are processed within 1–3 business days after payment has been successfully verified.
During major sales, holidays, or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Estimated delivery: 7–12 business days
Free Standard Shipping on orders over $60 USD
Orders below $60 USD will be charged the applicable shipping fee displayed at checkout.
Estimated delivery: 3–7 business days
Free Express Shipping on orders over $150 USD
Express shipping fees for orders below $150 USD will be calculated at checkout.
Delivery times are estimates only and are not guaranteed.
We proudly ship to customers in many countries worldwide.
International delivery times may vary depending on:
Destination country
Customs clearance
Local postal services
Weather conditions
Peak shipping seasons
Customers are responsible for any customs duties, taxes, VAT, or import fees required by their local authorities unless otherwise stated during checkout.
Once your order has been dispatched, you will receive an email with tracking information.
Please allow 24–48 hours for tracking information to become active after shipment.
Please ensure your shipping address is complete and accurate before submitting your order.
The Princess Polly is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Although we work with trusted shipping partners, delivery may occasionally be delayed due to circumstances beyond our control, including:
Severe weather
Customs inspections
Carrier delays
Public holidays
High shipping volumes
We appreciate your patience should these situations occur.
If your package arrives damaged or appears to be lost during transit, please contact our Customer Support team as soon as possible.
Please include:
Your order number
Photos of any damaged items or packaging (if applicable)
A description of the issue
We will work with the shipping carrier to resolve the matter promptly.
To ensure faster delivery, your order may be shipped in multiple packages. If this occurs, you will receive separate tracking information for each shipment.
If you have any questions regarding shipping, please contact us at:
Email: support@theprincesspolly.com
Our support team is happy to assist you during business hours.
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