Privacy Policy

Last Updated: July 7, 2026

At The Princess Polly ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

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Information We Collect

We may collect the following categories of personal information:

Information You Provide

When you interact with our website, you may provide information including:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information

• Order history

• Account login credentials

• Customer service communications

• Product reviews and feedback

Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Language preferences

• Pages viewed

• Products viewed

• Time spent on pages

• Referral URLs

• Clickstream data

Cookies and Similar Technologies

We use cookies, pixels, web beacons, and similar technologies to improve website functionality, analyze traffic, remember your preferences, and personalize your shopping experience.

For more information, please see our Cookie Policy.

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How We Use Your Information

We use your information to:

• Process and fulfill orders

• Verify payments

• Provide customer support

• Deliver products

• Send shipping updates

• Respond to inquiries

• Improve our website and services

• Personalize your shopping experience

• Detect fraud and unauthorized activity

• Comply with legal obligations

• Send promotional emails or marketing communications (where permitted)

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those emails.

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Payment Information

Payment transactions are processed through secure third-party payment providers.

We do not store your complete payment card information on our servers.

All payment information is encrypted using industry-standard security protocols.

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Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

• Payment processors

• Shipping carriers

• Logistics providers

• Customer support platforms

• Marketing service providers

• Analytics providers

• Fraud prevention services

• Cloud hosting providers

• Professional advisors

• Government authorities when legally required

These service providers are only permitted to use your information for the services they perform on our behalf.

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International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence.

Where required by applicable law, we implement appropriate safeguards to protect your information during international transfers.

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Data Security

We maintain appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

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Data Retention

We retain your personal information only as long as necessary to:

• Complete your orders

• Provide customer service

• Meet legal obligations

• Resolve disputes

• Enforce our agreements

• Maintain business records

When information is no longer required, it will be securely deleted or anonymized where appropriate.

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Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

• Access your personal information

• Correct inaccurate information

• Delete your personal information

• Restrict certain processing

• Object to processing

• Withdraw consent

• Request data portability

• Opt out of certain marketing communications

To exercise any applicable privacy rights, please contact us using the information provided below.

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California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to:

• Know what personal information we collect

• Request deletion of eligible personal information

• Correct inaccurate personal information

• Request access to your personal information

• Limit certain uses of sensitive personal information where applicable

• Exercise your rights without discrimination

To submit a privacy request, please contact us using the contact information below.

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GDPR Rights

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar privacy laws, you may have rights including:

• Right of access

• Right to rectification

• Right to erasure

• Right to restrict processing

• Right to data portability

• Right to object

• Right to withdraw consent

• Right to lodge a complaint with a supervisory authority

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Children's Privacy

Our website is not intended for children under the age of 13 (or the minimum age required by applicable law).

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

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Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

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Marketing Communications

With your consent or as otherwise permitted by law, we may send you promotional emails regarding:

• New arrivals

• Exclusive offers

• Product launches

• Seasonal collections

• Sales events

• Company news

You may unsubscribe from marketing communications at any time.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

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Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

The Princess Polly

Email: support@theprincesspolly.com

We will respond to privacy-related inquiries within a reasonable timeframe in accordance with applicable law.