Contact Us

We're here to help!

If you have any questions about your order, shipping, returns, sizing, or our products, our Customer Support team is happy to assist you.

Customer Support

Email: support@theprincesspolly.com

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday & Sunday: Closed

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your order number

• The email address used to place your order

• A brief description of your inquiry

• Photos (if reporting a damaged or incorrect item)

Response Time

We aim to respond to all inquiries within 24–48 business hours. During holidays, promotional events, or peak seasons, response times may be slightly longer.

Common Topics

Our support team can help with:

• Order status

• Shipping questions

• Returns & refunds

• Exchanges

• Product information

• Size recommendations

• Payment issues

• Promotional offers

Thank you for shopping with The Princess Polly. We appreciate your patience and look forward to assisting you.