Contact Us
Contact Us
We're here to help!
If you have any questions about your order, shipping, returns, sizing, or our products, our Customer Support team is happy to assist you.
Customer Support
Email: support@theprincesspolly.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday & Sunday: Closed
Before Contacting Us
To help us assist you as quickly as possible, please include:
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Your order number
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The email address used to place your order
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A brief description of your inquiry
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Photos (if reporting a damaged or incorrect item)
Response Time
We aim to respond to all inquiries within 24–48 business hours. During holidays, promotional events, or peak seasons, response times may be slightly longer.
Common Topics
Our support team can help with:
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Order status
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Shipping questions
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Returns & refunds
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Exchanges
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Product information
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Size recommendations
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Payment issues
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Promotional offers
Thank you for shopping with The Princess Polly. We appreciate your patience and look forward to assisting you.